Privacy Policy — Scale Matrix AI

Scale Matrix AI ("Scale Matrix," "we," "us") provides AI receptionist, AI employee, and search-visibility services to businesses. This policy explains what personal information we collect through scalematrix.ai and our services, how we use it, and the choices you have. Questions: support@scalematrix.ai · 404-532-9248.

Information we collect

• Contact and business information you give us through forms, calls, email, or demos: name, business name, email, phone number, and the details of your enquiry.
• Call information. When you call our demo line or a business number we answer on a client's behalf, calls may be recorded and transcribed by our AI systems so the call can be answered, qualified, booked, and summarized for the business. Callers are interacting with an AI assistant.
• Website and analytics data: pages visited, device and browser information, and similar data collected through cookies and analytics tools (including Google Analytics), used to understand and improve our website.
• Client customer data. When a business uses our services, we process its customer information (such as caller names, phone numbers, and appointment details) on that business's behalf, under its instructions.

How we use information

To provide and improve our services; to answer, qualify, and book calls for our clients; to respond to enquiries and provide demos and audits; to send service-related communications (and marketing communications you can opt out of at any time); to maintain security, prevent abuse, and comply with law.

How we share information

We share information with service providers who help us operate (such as cloud hosting, telephony, CRM, email, and analytics providers), only as needed for them to perform those services. We share a client's customer data with that client. We may disclose information if required by law. We do not sell personal information, and we do not share it for cross-context behavioral advertising.

Cookies

We use cookies and similar technologies for site functionality and analytics. You can control cookies in your browser settings. See our Your Privacy Choices page for opt-out options.

Data retention and security

We keep personal information only as long as needed for the purposes above or as required by law, and we use reasonable administrative and technical safeguards. No method of transmission or storage is completely secure.

Your rights

Depending on where you live, you may have rights to know, access, correct, or delete your personal information, and to opt out of certain processing. See Your Privacy Choices for how to make a request. We respond to verified requests within the time required by applicable law and never discriminate against anyone for exercising their rights.

Children

Our services are for businesses and are not directed to children under 16.

Changes and contact

We may update this policy; the date above shows the latest version. Scale Matrix AI, Lewis Center, Ohio · support@scalematrix.ai · 404-532-9248.